How To Divert Calls On Telkom In South Africa?

Quick Summary

In this article, we’ll explore how to efficiently manage and divert calls using Telkom’s services. You’ll learn how to:

• Set up call diversion on Telkom landlines: Step-by-step instructions to redirect calls from your Telkom landline to another number.
• Divert calls to a cell phone: Simple methods to ensure your calls are forwarded to your mobile phone for seamless communication.
• Utilize advanced call features: Discover additional Telkom services such as call waiting, call barring, and how they enhance your call management.
• Compare Telkom’s call diversion with other providers: Evaluate how Telkom stacks up against other telecom companies in terms of call management features.

Whether you’re looking to streamline your call handling or optimize your communication setup, this guide provides practical solutions and insights to meet your needs.

Introduction

In today’s fast-paced world, managing phone calls efficiently can make or break your day. Whether you’re a busy professional juggling multiple responsibilities or simply someone who wants to ensure they never miss an important call, understanding how to use call diversion effectively is crucial. Call diversion, also known as call forwarding, allows you to redirect incoming calls from one phone number to another, ensuring that you can stay connected even when you’re on the move.

Telkom, a major telecommunications provider, offers various call diversion services that can help you manage your calls seamlessly. In this comprehensive guide, we’ll explore everything you need to know about call diversion on Telkom. We’ll cover its benefits, how it works, and the different types of call diversion options available.

Understanding Call Diversion on Telkom

What is Call Diversion?

Call diversion, or call forwarding, is a feature that allows you to automatically redirect incoming calls from your phone number to another number. This could be a landline, mobile phone, or even a voicemail service. It’s a handy tool for ensuring you don’t miss important calls when you’re unavailable.

Key Benefits of Call Diversion:

• Never Miss a Call: Redirect calls to another number if you’re unable to answer.
• Manage Multiple Lines: Forward calls to your business or personal phone.
• Improve Accessibility: Ensure clients or loved ones can always reach you.

How Call Diversion Works

Call diversion works by setting up a rule on your Telkom account that tells your phone system where to redirect incoming calls. Here’s a basic overview of how it works:

1. Set Up the Feature: You can activate call diversion through your Telkom account online, via a mobile app, or by dialing specific codes from your phone.
2. Choose the Destination Number: Decide where you want to forward your calls, whether it’s another phone number, voicemail, or a specialized service.
3. Activate the Forwarding: Once set up, incoming calls will be automatically redirected to the chosen number based on the rules you’ve specified.

Types of Call Diversion Services Offered by Telkom

Telkom provides several types of call diversion services to suit different needs:

Unconditional Call Forwarding

This type of call diversion forwards all incoming calls to another number without any conditions. It’s useful if you’re out of reach for an extended period.

• When to Use: During vacations, business trips, or extended periods of unavailability.
• How to Set Up: Dial Telkom’s call diversion code followed by the destination number.

Conditional Call Forwarding

Conditional call forwarding only redirects calls based on specific conditions, such as when you don’t answer, are on another call, or if your phone is off.

• When to Use: When you only want calls forwarded under certain conditions.
• How to Set Up: Use Telkom’s specific codes to configure forwarding rules based on your needs.

Forwarding When Busy

This option forwards calls to another number if your line is busy.

• When to Use: If you receive a high volume of calls and want to ensure that no call goes unanswered.
• How to Set Up: Follow Telkom’s procedure to activate forwarding when your line is engaged.

Forwarding When Unanswered

Calls are forwarded to another number if you don’t answer within a set number of rings.

• When to Use: If you want to make sure missed calls are redirected to another number.
• How to Set Up: Configure this option through your Telkom account or customer service.

Setting Up Call Diversion on Telkom

Setting up call diversion on Telkom is straightforward. You can typically choose from the following methods:

1. Online Account Management: Log in to your Telkom account online and navigate to the call diversion settings.
2. Mobile App: Use the Telkom mobile app to configure call forwarding settings.
3. Dialing Codes: Use specific Telkom dialing codes to set up call diversion directly from your phone.

Example of Setting Up Call Forwarding Using Codes:

• Unconditional Forwarding: Dial **21*destination_number#
• Forwarding When Busy: Dial **67*destination_number#
• Forwarding When Unanswered: Dial **61*destination_number#

Note: The exact codes may vary, so it’s best to check Telkom’s official documentation or customer support for the most accurate information.

Troubleshooting Common Issues

While call diversion is generally reliable, you may occasionally encounter issues. Here are some common problems and their solutions:

• Calls Not Forwarding: Ensure the feature is activated correctly and that the destination number is correct.
• Charges for Forwarded Calls: Check with Telkom for any additional charges associated with call forwarding.
• Conflicts with Other Features: Ensure call diversion isn’t conflicting with other phone features like call waiting.

Conclusion

Understanding and using call diversion on Telkom can significantly improve how you manage your phone calls. Whether you need to ensure you never miss a call or simply want to direct calls based on specific conditions, Telkom’s call diversion services offer flexibility and convenience. By setting up call forwarding correctly, you can stay connected and manage your communications more effectively.

How to Divert Calls on Telkom Landlines

Overview of Call Diversion for Telkom Landlines

Call diversion for Telkom landlines is an essential feature for managing incoming calls when you’re not at home or need to redirect them to another number. Whether you want to forward calls to a mobile phone, another landline, or a voicemail service, setting up call diversion can enhance your communication management. This guide will walk you through the process of setting up and managing call diversion on your Telkom landline.

Setting Up Call Diversion on Telkom Landlines

To set up call diversion on your Telkom landline, follow these simple steps. This process generally involves dialing specific codes or accessing your account settings. Here’s a detailed guide:

1. Unconditional Call Forwarding

Unconditional call forwarding redirects all incoming calls to another number without any conditions.

How to Set Up:

1. Pick Up the Receiver: Ensure your phone line is active.
2. Dial the Code: Enter *21* followed by the destination number where you want to forward your calls.
   • Example: To forward calls to 0821234567, dial *21*0821234567#.
3. Press the Call Button: After entering the code and number, press the call button to activate the forwarding.
4. Confirmation: You should receive a confirmation tone or message indicating that call forwarding is activated.

2. Conditional Call Forwarding

Conditional call forwarding only redirects calls based on specific conditions, such as when you’re on another call, when your line is busy, or if you don’t answer.

Types of Conditional Call Forwarding:

• Forward When Busy: Redirects calls when your line is engaged.
  • Code: Dial *67* followed by the destination number.
  • Example: *67*0821234567#
• Forward When Unanswered: Redirects calls if you don’t answer within a set number of rings.
  • Code: Dial *61* followed by the destination number.
  • Example: *61*0821234567#
• Forward When Unreachable: Redirects calls if your phone is off or out of coverage.
  • Code: Dial *62* followed by the destination number.
  • Example: *62*0821234567#

How to Set Up:

1. Pick Up the Receiver: Make sure your phone line is in use.
2. Dial the Code: Enter the relevant code based on the condition you want to set.
3. Press the Call Button: Confirm the activation by pressing the call button.
4. Confirmation: Look for a confirmation tone or message.

3. Forwarding to Voicemail

If you want calls to be forwarded directly to voicemail, you can usually set this up through Telkom’s voicemail service.

How to Set Up:

1. Access Voicemail Settings: Contact Telkom customer service or use their online platform.
2. Set Up Voicemail Forwarding: Follow the instructions provided to forward calls to your voicemail.
3. Test the Feature: Call your landline to ensure it forwards to voicemail correctly.

Managing and Deactivating Call Diversion

Once you’ve set up call diversion, you may need to manage or deactivate it at times. Here’s how:

Managing Call Diversion:

• Check Status: Dial *#21# to check the status of unconditional call forwarding.
• Modify Settings: Use the same codes used for setup to modify or update the forwarding rules.

Deactivating Call Diversion:

• Unconditional Call Forwarding: Dial ##21# to deactivate unconditional call forwarding.
• Conditional Call Forwarding: Use ##67#, ##61#, or ##62# to deactivate conditional forwarding based on the specific type.

Troubleshooting Call Diversion Issues

If you encounter issues with call diversion, here are some common problems and their solutions:

• Calls Not Forwarding: Ensure you’ve entered the correct code and destination number. Confirm that the feature is activated.
• Unexpected Charges: Check with Telkom for any additional costs associated with call forwarding.
• Feature Conflicts: Verify that call diversion settings aren’t conflicting with other phone features like call waiting.

How to Divert Telkom Calls to a Cell Phone

Diverting calls from your Telkom landline to a cell phone is a convenient way to ensure you never miss important calls, even when you’re away from your landline. This feature is especially useful for those who are frequently on the move or working remotely. In this section, we’ll walk you through the steps to set up call diversion from your Telkom landline to your cell phone, manage it effectively, and troubleshoot common issues.

Setting Up Call Diversion from Telkom Landline to Cell Phone

To forward calls from your Telkom landline to a cell phone, follow these steps:

1. Unconditional Call Forwarding

Unconditional call forwarding redirects all incoming calls to your cell phone without any conditions.

How to Set Up:

1. Pick Up the Receiver: Make sure your phone is active.
2. Dial the Forwarding Code: Enter *21* followed by your cell phone number. For example, if your cell phone number is 0821234567, you would dial *21*0821234567#.
3. Press the Call Button: This will activate the forwarding.
4. Confirmation: You should hear a confirmation tone or message indicating the setup was successful.

2. Conditional Call Forwarding

Conditional call forwarding redirects calls based on specific situations such as when your line is busy, if you don’t answer, or if your phone is unreachable.

Types and Codes:

• Forward When Busy: Redirects calls when your line is engaged.
  • Code: Dial *67* followed by your cell phone number. Example: *67*0821234567#
• Forward When Unanswered: Redirects calls if you don’t answer within a set number of rings.
  • Code: Dial *61* followed by your cell phone number. Example: *61*0821234567#
• Forward When Unreachable: Redirects calls if your phone is off or out of coverage.
  • Code: Dial *62* followed by your cell phone number. Example: *62*0821234567#

How to Set Up:

1. Pick Up the Receiver: Ensure your phone is in use.
2. Dial the Relevant Code: Enter the code corresponding to the condition you want to set.
3. Press the Call Button: Confirm by pressing the call button.
4. Confirmation: Wait for a confirmation tone or message.

Managing and Deactivating Call Diversion

Once you’ve set up call diversion, managing and deactivating it is straightforward:

Managing Call Diversion

• Check Status: To check the status of unconditional call forwarding, dial *#21#.
• Modify Settings: You can use the same codes to update or change the forwarding settings.

Deactivating Call Diversion

• Unconditional Call Forwarding: Dial ##21# to deactivate.
• Conditional Call Forwarding: Use ##67#, ##61#, or ##62# depending on the type you wish to deactivate.

Troubleshooting Common Issues

Here are some common problems and solutions when diverting Telkom calls to a cell phone:

• Calls Not Forwarding: Double-check that you entered the correct code and cell phone number. Ensure that your line is active and not experiencing issues.
• Unexpected Charges: Confirm with Telkom if there are any charges associated with call forwarding.
• Forwarding Conflicts: Ensure there are no conflicting features like call waiting or do not disturb settings that might interfere with call forwarding.

Telkom Call Features and Services

Telkom offers a variety of call features and services that enhance the flexibility and efficiency of your telecommunications experience. From basic call management to advanced options, understanding these features can help you make the most of your Telkom landline and mobile services.

Advanced Call Management with Telkom

Telkom provides several advanced call management features that go beyond simple call diversion. These features are designed to give you greater control over your communication needs.

1. Call Waiting

What It Is: Call Waiting allows you to receive a notification of an incoming call while you’re already on another call.

How It Works:

• Activation: Typically activated by default. Check with Telkom if it needs to be enabled.
• Usage: When you receive a second call, you will hear a beep or see a notification, allowing you to switch between calls.

2. Call Barring

What It Is: Call Barring allows you to restrict certain types of outgoing or incoming calls, such as international calls or premium-rate numbers.

How It Works:

• Activation: Dial *35* followed by the code for the type of call you want to bar.
• Codes:
  • All Outgoing Calls: *35*0000#
  • International Calls: *35*0001#
  • Incoming Calls: *35*0002#
• Deactivation: Dial #35*0000# to remove call barring.

3. Voicemail Services

What It Is: Voicemail allows callers to leave a message if you’re unable to answer.

How It Works:

• Activation: Usually pre-set; check Telkom’s instructions for setup.
• Accessing Voicemail: Dial 101 from your Telkom landline or follow the prompts if using a cell phone.

4. Call Forwarding on No Reply

What It Is: This feature forwards calls to another number if you don’t answer within a specified number of rings.

How It Works:

• Setup: Dial **61* followed by the number and the time duration in seconds. Example: **61*0821234567*30# (for 30 seconds).

Comparing Telkom’s Call Diversion with Other Providers

When considering call diversion services, it’s helpful to compare Telkom’s offerings with those of other major telecom providers. Here’s how Telkom stacks up:

1. Telkom vs. MTN

• Features: Both Telkom and MTN offer unconditional and conditional call forwarding, but MTN often includes additional features like voicemail-to-email.
• Costs: MTN may have different pricing structures for call forwarding, often tied to specific call plans.

2. Telkom vs. Vodacom

• Features: Vodacom’s call forwarding options are similar to Telkom’s, but Vodacom also provides more integrated solutions with its data services.
• Flexibility: Vodacom often offers more customizable options for forwarding based on call type or time of day.

3. Telkom vs. Cell C

• Features: Cell C’s call forwarding options are competitive with Telkom’s, but Cell C may offer promotional rates or bundles that include call management services.
• User Experience: Cell C tends to focus on user-friendly apps for managing call settings.

Conclusion

Telkom’s call features and services provide a comprehensive suite of tools for managing your telecommunications needs. From basic call forwarding to advanced call management, Telkom offers robust solutions to keep you connected and in control. By understanding and utilizing these features, you can enhance your communication experience and ensure that your calls are effectively managed.

References

For additional information and resources on Telkom’s call features and services, consider the following references:

• Telkom Calling Features – A comprehensive overview of Telkom’s various calling features and how they can be utilized to manage your communications effectively.
• How to Divert Telkom Landline to Cell Phone – A detailed guide on setting up call diversion from a Telkom landline to your cell phone, including step-by-step instructions.
• Intelligent Call Forwarding Pricing – Information on the pricing and details of Telkom’s intelligent call forwarding service, helping you understand the costs associated with this feature.

Frequently Asked Questions

When it comes to managing calls with Telkom, many users have common questions about the process, features, and troubleshooting. Below are some of the most frequently asked questions and their answers to help you make the most of your Telkom call services.

How do I activate call diversion on my Telkom landline?

To activate call diversion on your Telkom landline:

1. Lift the receiver and wait for the dial tone.
2. Dial *21* followed by the phone number you want to forward calls to.
3. Press # and then the Call button.
4. You will hear a confirmation tone if the diversion is set correctly.

For more detailed steps, you can check Telkom’s support page or contact their customer service.

Can I divert calls to a mobile phone?

Yes, you can divert calls from your Telkom landline to a mobile phone. Follow the same steps as above, but make sure to enter the full mobile number, including the country code if necessary.

What is the cost of using call diversion on Telkom?

The cost of call diversion varies depending on your Telkom plan and the destination number. Local call diversion may incur a standard rate, while diverting calls to international numbers can be more expensive. For the most accurate pricing, refer to Telkom’s pricing guide or contact their customer support.

How do I deactivate call diversion?

To deactivate call diversion:

1. Lift the receiver and wait for the dial tone.
2. Dial #21#.
3. Press Call.
4. You will hear a confirmation tone indicating that the call diversion has been deactivated.

What should I do if my call diversion is not working?

If your call diversion is not working:

1. Check the number: Ensure you have entered the correct number and that it is active.
2. Verify the settings: Make sure call diversion is properly activated.
3. Contact Telkom support: If the issue persists, reach out to Telkom’s customer service for assistance.

Can I set different call diversion rules for different times of the day?

Telkom’s standard call diversion service typically does not support setting different rules based on the time of day. However, you may use call management features or third-party services to achieve this level of customization. For detailed options, consult Telkom’s advanced call management services or third-party solutions.

How do I forward calls from my Telkom mobile phone?

To forward calls from your Telkom mobile phone:

1. Open your phone’s dialer.
2. Dial **21* followed by the phone number you want to forward calls to.
3. Press Call.
4. Confirm the settings as per the prompts on your phone.

For more specific instructions, check Telkom’s mobile services guide or contact their customer support.

Is call diversion available on all Telkom plans?

Call diversion is generally available on most Telkom plans, but the specifics may vary. Check with Telkom directly to confirm availability and any associated costs based on your current plan.

Can I use call diversion internationally?

Yes, you can divert calls internationally, but be aware that international call forwarding may involve higher charges. Ensure you understand the costs and confirm that your Telkom plan supports international call forwarding.

Author’s Note

As we navigate the various call management features offered by Telkom, it’s essential to understand how these services can be tailored to fit your specific needs. From setting up call diversion to comparing Telkom’s offerings with other providers, the insights provided aim to make your call management experience seamless and efficient.

Throughout this guide, I’ve drawn on personal experiences and official resources to provide a comprehensive overview of Telkom’s call services. My goal is to empower you with the knowledge to make informed decisions about managing your calls effectively, ensuring you can make the most of Telkom’s robust features.

For any further questions or personalized advice, don’t hesitate to reach out to Telkom’s customer support or explore their official website for more detailed information.

Thank you for reading, and I hope this guide has been helpful in optimizing your Telkom call management!

Oliver is a full-time writer with a passion for creating compelling content on diverse topics, including finance, business, product reviews, and more. With a keen eye for detail and a commitment to thorough research, she brings clarity and depth to complex subjects, making them accessible and engaging for readers. Oliver’s dedication to her craft ensures that every article is informative, well-researched, and thought-provoking. Outside of writing, she enjoys exploring new ideas, reading extensively, and continually expanding her knowledge.

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