How to Cancel Divert Calls on Telkom In South Africa?

Quick Summary

If you’re looking to cancel call forwarding on Telkom, you’ve come to the right place. This guide provides step-by-step instructions for deactivating call forwarding on both Telkom mobile and landline services. Whether you’ve set up call forwarding by mistake or no longer need it, you’ll find clear, actionable steps to manage and disable this feature. We also cover common issues you might face and how to troubleshoot them effectively, ensuring you regain full control over your incoming calls.

Introduction

Call forwarding, or divert calls, is a handy feature provided by Telkom that lets you redirect incoming calls from your primary number to another phone number. Whether you’ve activated call forwarding for convenience or by mistake, knowing how to cancel it is essential for maintaining control over your calls.

Imagine this: You’ve set up call forwarding to a secondary number because you were traveling and didn’t want to miss important calls. Now that you’re back, you might find it inconvenient to manage calls on multiple lines. Or perhaps, you’ve accidentally enabled divert calls and need to reverse it. This guide is here to help you navigate the process of canceling divert calls on Telkom, ensuring you can efficiently manage your communication needs.

In this blog post, we will walk you through detailed, step-by-step instructions on how to cancel divert calls using various Telkom features. Whether you’re dealing with voicemail, call forwarding, or other features, this guide will provide you with the information you need to regain control over your calls.

Understanding Call Forwarding on Telkom

What is Call Divert?

Call divert, commonly known as call forwarding, is a feature that allows you to redirect incoming calls from your Telkom number to another number of your choice. This can be particularly useful when you are unable to answer calls on your primary device, ensuring you don’t miss any important communication.

For instance, if you’re working from home but need to forward calls to your office line or a colleague’s number, call divert is the perfect solution. On the other hand, if you’re on vacation and want to ensure you don’t miss urgent calls, you might use this feature to redirect calls to a secondary number.

Benefits of Call Divert:

• Flexibility: Forward calls to any number, whether it’s a mobile phone, landline, or voicemail service.
• Convenience: Manage calls without being tied to a single device or location.
• Efficiency: Ensure important calls are received and handled even if you’re not available on your primary phone.

Types of Call Forwarding on Telkom

Telkom offers several types of call forwarding to suit different needs:

Immediate Call Forwarding

This type of forwarding redirects all incoming calls to the specified number immediately, without ringing on your primary device. It’s useful when you want all calls to be sent directly to another number.

Call Forwarding When Busy

This setting forwards calls to another number only when your primary line is busy. It ensures that calls are redirected if you’re already engaged in another call, preventing missed connections.

Call Forwarding When Not Answered

This option redirects calls to a designated number if you don’t answer within a specified time. It’s helpful when you want to make sure you receive calls even if you’re temporarily unavailable.

By understanding these types of call forwarding, you can better manage your incoming calls and choose the right option for your needs.

Why You Might Need to Cancel Call Forwarding

There are several reasons why you might want to cancel call forwarding:

• Returning to Normal Routine: If you’re back from traveling or no longer need to forward calls, turning off this feature helps streamline your communication.
• Preventing Misrouted Calls: If calls are being forwarded to the wrong number or causing confusion, canceling call forwarding can resolve these issues.
• Managing Costs: Some call forwarding options may incur additional charges, so deactivating them can help control your expenses.

In the next section, we will dive into how to cancel call forwarding on Telkom using various methods, including voicemail, Block Call Plus, and more. Stay tuned for a detailed walkthrough of each method.

How to Cancel Call Forwarding on Telkom

Cancelling call forwarding on Telkom is a straightforward process, but it involves understanding the different methods available depending on the features you have set up. Below, you’ll find step-by-step instructions for deactivating call forwarding through various Telkom services.

General Steps to Cancel Call Forwarding

1. Open the Dialer: Access the dialer on your Telkom mobile or landline phone.
2. Dial the Deactivation Code: Use the relevant code for the type of call forwarding you want to cancel (e.g., immediate, when busy, or when not answered).
3. Confirm Cancellation: You may receive a confirmation message or tone indicating that the call forwarding has been deactivated.

Using Voicemail to Cancel Call Forwarding

If you’ve set up call forwarding to voicemail, follow these steps to cancel it:

• To Deactivate Call Forwarding to Voicemail Immediately:
  • Dial #64#.
• To Deactivate Call Forwarding to Voicemail When Busy:
  • Dial #65#.
• To Deactivate Call Forwarding to Voicemail When Not Answered:
  • Dial #66#.

These codes help manage your voicemail settings and cancel specific types of call forwarding. Make sure you dial the correct code based on your forwarding settings.

Using Block Call Plus to Cancel Call Forwarding

If you’re using Block Call Plus, here’s how to deactivate call forwarding:

• Dial *35# to manage Block Call Plus settings.

Block Call Plus allows you to control how calls are handled, including deactivating call forwarding when certain conditions are met.

Using Block Call Exchange Controlled to Cancel Call Forwarding

For those using Block Call Exchange Controlled, follow these steps:

• To Activate Blocking:
  • Dial *34*pin*blocking class#.
• To Deactivate Blocking:
  • Dial #34*pin#.
• To Change the Pin:
  • Dial *#34*old pin*new pin#.

These codes let you manage and deactivate various call blocking options that could affect your call forwarding settings.

Using Call Forwarding Codes to Cancel Divert Calls

Here’s how to cancel different types of call forwarding using specific codes:

• Immediate Call Forwarding Cancellation:
  • Dial #21#.
• Call Forwarding When Busy Cancellation:
  • Dial #58#.
• Call Forwarding When Not Answered Cancellation:
  • Dial #61#.

These codes are used to stop call forwarding for various scenarios, allowing you to regain control over your incoming calls.

Prepaid and Speed Dial Call Forwarding Cancellation

For Telkom prepaid and speed dial features, follow these steps:

• To Cancel Call Forwarding on Prepaid:
  • Dial *#55 to access prepaid administration.
• To Cancel Speed Dial Forwarding:
  • Set Speed Dial to a Specific Number:
    • Dial *51*position*DN#.
  • For Two-Digit Speed Dial on VOIP8:
    • Dial *52*position*DN#.
  • To Make Speed Dial Calls:
    • Dial **position.

Managing speed dial and prepaid settings can help ensure that calls are not incorrectly redirected.

Using Urgent Call and Call Waiting Features

• To Cancel Urgent Call Forwarding:
  • Dial *53*DN# to set or manage urgent call destinations.
• To Cancel Call Waiting Forwarding:
  • Dial #43# to deactivate Call Waiting.

These features help manage urgent calls and call waiting settings, ensuring that call forwarding is canceled according to your preferences.

Managing CLIR and Other Features

If you’re using CLIR (Caller Line Identification Restriction) and need to cancel call forwarding:

• To Cancel CLIR Call Forwarding:
  • Dial *31*DN to adjust CLIR settings.

This ensures that calls with restricted identity are managed properly, aligning with your call forwarding settings.

By following these instructions, you can efficiently cancel call forwarding on your Telkom account. If you encounter any issues or need further assistance, Telkom customer support is available to help guide you through the process.

Next, we’ll address common issues you might face with divert calls on Telkom and provide troubleshooting tips to resolve them.

Troubleshooting Common Issues with Call Forwarding on Telkom

Despite following the correct procedures, you might encounter some issues while trying to cancel call forwarding on Telkom. Here are some common problems and their solutions:

1. Divert Calls Not Working

Issue: Call forwarding settings are not functioning as expected.

Possible Causes and Solutions:

• Incorrect Code: Double-check the code you used to ensure it matches the type of call forwarding you want to cancel.
• Network Issues: Ensure your phone has a strong network connection. Poor signal strength can affect the functionality of call forwarding.
• Account Settings: Verify with Telkom customer support that call forwarding is correctly set up and active on your account.

Steps to Resolve:

1. Re-enter the Cancellation Code: Dial the cancellation code again and wait for a confirmation message or tone.
2. Check Network Connection: Make sure your device has a stable connection.
3. Contact Support: If the issue persists, contact Telkom customer support for assistance.

2. Divert Calls Going to the Wrong Number

Issue: Calls are being forwarded to an incorrect or unintended number.

Possible Causes and Solutions:

• Incorrect Forwarding Number: Verify that the number you have set for call forwarding is correct and complete.
• Number Already in Use: Ensure the number to which calls are forwarded isn’t already used for another service or device.
• Configuration Error: Check your call forwarding settings to ensure they are correctly configured.

Steps to Resolve:

1. Verify the Number: Double-check the forwarding number you’ve entered for accuracy.
2. Check for Conflicts: Ensure that the number is not used elsewhere.
3. Update Settings: Adjust your settings as needed and test to ensure calls are redirected correctly.

3. Unable to Cancel Call Forwarding

Issue: Difficulty in deactivating call forwarding despite using the correct codes.

Possible Causes and Solutions:

• Code Errors: Ensure that the cancellation code corresponds to the correct type of call forwarding.
• Technical Glitches: Sometimes, technical issues can prevent the cancellation code from working.
• Device Issues: Restart your device and try again, as this can resolve temporary glitches.

Steps to Resolve:

1. Re-enter the Cancellation Code: Try dialing the code again carefully.
2. Restart Your Device: Reboot your phone and attempt the cancellation once more.
3. Contact Telkom Support: If you still face issues, reach out to Telkom customer support for help.

By addressing these common issues, you can ensure a smoother experience when managing call forwarding on Telkom.

Conclusion

Understanding how to cancel divert calls on Telkom is crucial for effective call management. Whether you’ve set up call forwarding intentionally or by mistake, knowing how to deactivate these settings helps you maintain control over your communications.

Throughout this guide, we’ve covered various methods to cancel call forwarding, including using voicemail, Block Call Plus, call forwarding codes, and other Telkom features. We also addressed common issues you might face and provided troubleshooting tips to resolve them.

By following the outlined steps and utilizing the provided solutions, you can efficiently manage your call forwarding settings and ensure a seamless calling experience. Remember, if you encounter persistent problems, Telkom customer support is available to assist you with any issues you may have.

References

For further reading and additional resources on Telkom call forwarding and related features, consider visiting the following links:

• Telkom Calling Features
• How to Deactivate Call Forwarding on Telkom Mobile
• MyBroadband Forum on Telkom Mobile Call Forwarding

These resources provide valuable insights and updates about managing call forwarding on Telkom and related services.

Frequently Asked Questions

What is call forwarding on Telkom?

Call forwarding on Telkom is a feature that allows you to redirect incoming calls from your Telkom number to another phone number. This can be useful when you’re unable to answer calls on your primary device or when you want to ensure that important calls are received elsewhere.

How do I know if call forwarding is active on my Telkom number?

To check if call forwarding is active on your Telkom number, you can use the following methods:

• Dialing Codes: Use the specific codes for checking call forwarding status, such as *#21# for immediate call forwarding.
• Account Settings: Log in to your Telkom account online or through their mobile app to view your call forwarding settings.
• Customer Support: Contact Telkom customer support to inquire about your current call forwarding status.

Can I cancel call forwarding remotely?

Yes, you can cancel call forwarding remotely by dialing the appropriate deactivation codes from your Telkom mobile or landline phone. Ensure you use the correct code for the type of call forwarding you wish to cancel.

What should I do if my call forwarding cancellation code does not work?

If the cancellation code does not work, try the following steps:

• Double-Check the Code: Ensure you are using the correct code for the type of call forwarding you want to cancel.
• Restart Your Device: Sometimes, restarting your device can resolve technical glitches.
• Verify Network Connection: Ensure you have a stable network connection when dialing the code.
• Contact Telkom Support: If the issue persists, reach out to Telkom customer support for further assistance.

How do I cancel call forwarding on Telkom prepaid?

To cancel call forwarding on a Telkom prepaid account, dial *#55 to access the prepaid administration settings. Follow the prompts to manage and cancel call forwarding as needed.

Can I cancel specific types of call forwarding, such as when busy or when not answered?

Yes, you can cancel specific types of call forwarding by using the appropriate deactivation codes:

• For Call Forwarding When Busy: Dial #58#.
• For Call Forwarding When Not Answered: Dial #61#.

These codes will deactivate call forwarding for the specified conditions.

What if my calls are still being forwarded even after I’ve cancelled?

If calls are still being forwarded after cancellation, ensure that:

• The Correct Code Was Used: Verify you used the correct deactivation code for your settings.
• Your Account is Up to Date: Check with Telkom customer support to ensure there are no issues with your account settings.
• Technical Issues: Occasionally, technical problems might cause delays. Contact Telkom support if the issue persists.

How can I manage call forwarding settings on a Telkom landline?

To manage call forwarding on a Telkom landline, you can use the following codes:

• Immediate Call Forwarding: Dial *21*DN# to set up or cancel immediate call forwarding.
• Call Forwarding When Busy: Dial *58*DN# for busy call forwarding settings.
• Call Forwarding When Not Answered: Dial *61*DN# for settings related to calls not answered.

Replace DN with the desired phone number where calls should be forwarded.

These FAQs cover some of the most common questions about managing call forwarding on Telkom. If you have additional questions or need further assistance, don’t hesitate to contact Telkom customer support.

Author’s Note

As someone who has navigated the complexities of Telkom’s calling features, I understand how confusing it can be to manage call forwarding and other settings. My goal in writing this guide is to simplify the process and provide you with clear, actionable steps to help you manage your Telkom services effectively.

Whether you’re dealing with call forwarding on your mobile or landline, the instructions provided here are designed to be straightforward and easy to follow. I’ve included practical tips, troubleshooting advice, and a variety of resources to ensure you have everything you need to address any issues you might encounter.

Feel free to reach out to Telkom’s customer support if you run into any problems that this guide doesn’t cover. They can offer personalized assistance and help resolve any specific issues related to your account or service.

I hope this guide has been helpful and that you feel more confident in managing your Telkom call forwarding settings. If you have any feedback or additional questions, don’t hesitate to leave a comment or contact me directly. Your input is valuable and helps improve the information provided for everyone.

Thank you for reading, and best of luck with managing your Telkom services!

Oliver is a full-time writer with a passion for creating compelling content on diverse topics, including finance, business, product reviews, and more. With a keen eye for detail and a commitment to thorough research, she brings clarity and depth to complex subjects, making them accessible and engaging for readers. Oliver’s dedication to her craft ensures that every article is informative, well-researched, and thought-provoking. Outside of writing, she enjoys exploring new ideas, reading extensively, and continually expanding her knowledge.

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